From KPMG’s Strategic Visions on the Sourcing Market 2016, p. 32. Via Jamie Peck’s excellent Offshore.
How will you manage fallout from displaced labor?
The automation of human jobs may cause some unrest, so prepare to have honest, open discussions with your organization. Resistance may come not only from the workers in automatable roles but also from directors who may fear erosion in their span of control, as they potentially go from managing employees to managing bots.
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